Customer Support Specialist II — Order & Issue Resolution

Allergan

Austin (TX)

On-site

USD 42,000 - 55,000

Full time

14 days+

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Job summary

Allergan is seeking a Customer Support Specialist II to provide top-tier service to AbbVie customers and sales representatives. The role focuses on email order processing, issue resolution, and collaborating with customer operations to develop solutions for shipping challenges.

Ideal candidates have 2–4 years of customer service experience, Salesforce and SAP familiarity, and strong MS Office skills. A high school diploma is required, with a bachelor’s degree preferred; teamwork and a positive

Qualifications

2–4 years of Customer Service experience.
Preferred experience with Salesforce and SAP.
Experience working in a team-oriented, collaborative environment.
Proficiency in MS Office Suite.
High School Diploma; Bachelor's Degree preferred.

Responsibilities

Address customer inquiries, requests, and issues promptly and professionally.
Investigate and follow up on customer requests and complaints, triaging emails and resolving issues in a timely manner, processing returns, credits, and rebills as appropriate.
Provide accurate and high-quality answers to customer questions, adhering to company policy and guidelines.
Deliver exceptional customer service in a courteous and professional manner.
Manage the order inbox and manage orders received through various channels.
Work effectively both independently and collaboratively within a team.
Listen attentively to customer needs and questions, responding appropriately.
Responsible for managing open orders daily and ensuring timely shipment of orders.
Ability to use critical thinking skills to resolve customer issues and needs effectively.