Customer Experience Specialist II — Order & Resolution

Allergan Aesthetics, an AbbVie Company

Austin (TX)

On-site

USD 42,000 - 62,000

Full time

14 days+

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Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k)

Job summary

Allergan Aesthetics, an AbbVie company, seeks a dependable Customer Support Specialist II who excels in a collaborative environment. The role emphasizes email order processing and resolving issues that may hinder shipping, while collaborating with sales representatives to deliver top-notch service.

Candidates should have 2–4 years in customer service, familiarity with Salesforce/SAP preferred, and strong MS Office skills.

Qualifications

2-4 years of customer service experience.
Team-oriented, collaborative environment experience.
Proficiency in MS Office Suite.

Responsibilities

Address customer inquiries, requests, and issues promptly and professionally.
Investigate and follow up on customer requests and complaints; triage emails and resolve issues; process returns, credits, and rebills as appropriate.
Provide accurate and high-quality answers to customer questions, adhering to company policy and guidelines.
Deliver exceptional customer service in a courteous and professional manner.
Manage the order inbox and orders received through various channels.
Work independently and collaboratively within a team.
Listen to customer needs and questions, and respond appropriately.
Manage open orders daily and ensure timely shipment.