Customer Experience Specialist, Therapeutic Orders

Allergan Aesthetics, an AbbVie Company; Austin (TX); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off

Medical/Dental/Vision insurance

Job summary

Allergan Aesthetics, an AbbVie Company, is looking for a Customer Experience Representative in Austin, Texas. This role involves supporting the Therapeutic department by handling calls and emails, processing orders, and building relationships with healthcare providers.

Suitable candidates should have 2-4 years of customer service experience and effective communication skills. You will manage multiple interactions daily and resolve inquiries professionally. The job offers a comprehensive benefits package including medical insurance and paid time off.

Qualifications

• 2-4 years of Customer Service experience, preferably in a Contact Center environment.
• Attention to detail and ability to multitask.
• Effective communication skills.

Responsibilities

• Manage 50-100 call and email interactions per day.
• Use critical thinking skills to resolve inquiries and meet service levels.
• Deliver an excellent customer experience while acting in a professional manner.

Skills

Customer Service Experience

MS Office

Communication Skills

Education

Associate Degree or High School Diploma

Tools

SAP

CRM

Salesforce

Job description

Allergan Aesthetics, an AbbVie Company, is looking for a Customer Experience Representative in Austin, Texas. This role involves supporting the Therapeutic department by handling calls and emails, processing orders, and building relationships with healthcare providers.

Suitable candidates should have 2-4 years of customer service experience and effective communication skills. You will manage multiple interactions daily and resolve inquiries professionally. The job offers a comprehensive benefits package including medical insurance and paid time off.