Customer Service Associate I – Growth & Training

aa224; Town of Lysander (NY); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

FSA/HSA

Life insurance

Paid holidays

401(k) Profit Sharing

Tuition reimbursement

Pet insurance

Parental leave

Employee assistance program

Discount programs

Job summary

McLane is seeking a Customer Service Representative I to join our team in a role that handles routine customer service cases and ensures accurate, timely, and consistent information is provided. The position emphasizes training, file maintenance, and clear communication with customer organizations while supporting nationwide teams.

Responsibilities include responding to inquiries via phone, email, and internet, resolving issues, and maintaining high customer satisfaction.

Qualifications

• High School Diploma or GED or equivalent.
• Strong verbal and written communication skills.
• Ability to type 45 wpm and perform 10-key by touch.
• Proficiency with Microsoft Office applications.
• Ability to learn quickly and work with minimal supervision.

Responsibilities

• Maintain customer files with up-to-date information.
• Research and respond to customer inquiries.
• Handle requests for information, assistance, and issue resolution.
• Provide accurate, timely responses to customer concerns.
• Communicate with decision makers within customer organizations.
• Train customers on business issues and applications.
• Respond to inquiries by phone, email, and internet.
• Perform other duties as assigned by supervisor.

Skills

Typing 45 wpm

10-key by touch

Verbal and written communication

Organization and planning

Microsoft Office proficiency

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

McLane is seeking a Customer Service Representative I to join our team in a role that handles routine customer service cases and ensures accurate, timely, and consistent information is provided. The position emphasizes training, file maintenance, and clear communication with customer organizations while supporting nationwide teams.

Responsibilities include responding to inquiries via phone, email, and internet, resolving issues, and maintaining high customer satisfaction.