Customer Support Specialist I - Remote After Training

State of Florida; Jacksonville (FL); On-site; USD 39,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Tuition waivers

Retirement programs

Job summary

The State of Florida, Department of Revenue, invites you to apply for the INTERNAL PROMOTIONAL OPPORTUNITY: Revenue Specialist III. This role handles customer support via phone, in person, chat or email for child support cases.

Based in Jacksonville, it emphasizes problem solving and critical thinking, with duties including coordinating with partners and analyzing case data. Telework may be available after training and proficiency is achieved.

Qualifications

• Currently employed with Florida Department of Revenue.
• Experience processing information using a computer system.
• Experience researching and analyzing information to make decisions.
• Experience communicating with others to gather information.
• Substitution: relevant education may substitute for the required experience.
• Preference: experience with negotiation techniques in a business setting.

Responsibilities

• Initiating and responding to requests.
• Coordinating with internal and external partners.
• Researching and resolving case issues.
• Gathering information and analyzing case data to determine next steps.
• Interviewing customers in person and/or over the telephone.
• Interacting with other states, employers, and other business partners.
• Making decisions based on case information and provided documentation.

Skills

Computer skills

Research and analysis

Communication skills

Job description

The State of Florida, Department of Revenue, invites you to apply for the INTERNAL PROMOTIONAL OPPORTUNITY: Revenue Specialist III. This role handles customer support via phone, in person, chat or email for child support cases.

Based in Jacksonville, it emphasizes problem solving and critical thinking, with duties including coordinating with partners and analyzing case data. Telework may be available after training and proficiency is achieved.