Customer Service Representative I - 73004704

State of Florida; Largo (FL); On-site; USD 39,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Florida Department of Revenue invites applications for the Customer Service Representative I – Revenue Specialist III role in Largo. The position supports child support cases via phone, in person, chat or email, and emphasizes problem solving and customer focus.

Responsibilities include initiating requests, coordinating with partners, researching case data, interviewing customers, and making informed decisions based on documentation. Training may lead to telework options after qualification.

Qualifications

• Minimum two years of experience processing information on a computer system.
• Minimum two years of experience researching and analyzing information to make decisions.
• Minimum two years of experience communicating with others to gather information.

Responsibilities

• Initiating and responding to requests.
• Coordinating with internal and external partners.
• Researching and resolving case issues.
• Gathering information and analyzing case data to determine next steps.
• Interviewing customers in person and over the phone.
• Interacting with other states, employers, and partners.
• Making decisions based on case information and documentation.

Skills

Customer service

Data entry

Research skills

Education

High school diploma or equivalent

Job description

Customer Service Representative I - 73004704

Date: Sep 2, 2026

The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .

Requisition No:882951

Agency: Department of Revenue

Working Title: Customer Service Representative I - 73004704

Position Number:73004704

Salary: $38,760.36 - $49,501.08 Plus $644.76 Competitive Are Differential (CAD) /annually

Customer Service Representative I (Revenue Specialist III)

Largo

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website .

JOB SUMMARY:

This Revenue Specialist III - Customer Service Representative I position, on the Customer Service Delivery Team, performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Interviewing customers in person and/or over the telephone
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS:

• Two (2) years of experience processing information using a computer system
• Two (2) years of experience conducting research and analyzing information to make decisions. *
• Two (2) years of experience communicating with others to gather information. *

SUBSTITUTIONS:

• *Relevant education may substitute for the required experience. If applicable, please indicate degree earned or number of credit hours attained and attach diploma/transcript when submitting application.

SPECIAL NOTES:

• Full-time (40 hours per week) position; standard workday of 8am – 5pm, Monday through Friday.
• May require you to work outside your regular work schedule.
• This role may be eligible for part-time telework after you complete required training and reach an acceptable level of proficiency (some days working remotely, all other working days will be at the Largo Service Center, in Pinellas County, FL).

SALARY:

$38,760.36 - $49,501.08.

BENEFITS:

• health insurance
• life insurance
• tuition waivers
• paid sick and personal leave
• 10 paid holidays annually
• retirement savings
• vision and dental insurance

SCREENING DISCLAIMER:

Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER:

In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

ONLINE SKILLS ASSESSMENT:

After the advertisement closes, candidates who meet the minimum job requirements will be contacted by email with instructions for taking an online skills assessment. To be considered for an interview, the candidate must complete the skills assessment by the deadline given and achieve a score of at least 70%.

CANDIDATE POOL:

Future vacancies may be filled from this advertisement for a period of up to six months. (Additional positions filled from this ad may or may not be eligible for a Competitive Area Differential (CAD) pay additive.)

CRIMINAL BACKGROUND CHECKS:

You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

WORK AUTHORIZATION REQUIREMENTS:

The Department of Revenue does not hire individuals who require H-1B visa sponsorship to work in the United States. Candidates who require H-1B visa sponsorship will not be considered for this position. Candidates who require participation in the STEM Optional Practical Training (STEM OPT) program must possess a qualifying STEM degree that is directly related to the duties of this position, in accordance with U.S. Citizenship and Immigration Services (USCIS) regulations.

REMINDER:

Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location:

• LARGO, FL, US, 33770
• LARGO, FL, US, 33773
• LARGO, FL, US, 33771
• LARGO, FL, US, 33774
• LARGO, FL, US, 33777
• LARGO, FL, US, 33778

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.