CUSTOMER SERVICE REPRESENTATIVE I - 73004429

State of Florida; Jacksonville (FL); On-site; USD 39,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Tuition waivers

Retirement programs

Job summary

The State of Florida, Department of Revenue, invites you to apply for the INTERNAL PROMOTIONAL OPPORTUNITY: Revenue Specialist III. This role handles customer support via phone, in person, chat or email for child support cases.

Based in Jacksonville, it emphasizes problem solving and critical thinking, with duties including coordinating with partners and analyzing case data. Telework may be available after training and proficiency is achieved.

Qualifications

• Currently employed with Florida Department of Revenue.
• Experience processing information using a computer system.
• Experience researching and analyzing information to make decisions.
• Experience communicating with others to gather information.
• Substitution: relevant education may substitute for the required experience.
• Preference: experience with negotiation techniques in a business setting.

Responsibilities

• Initiating and responding to requests.
• Coordinating with internal and external partners.
• Researching and resolving case issues.
• Gathering information and analyzing case data to determine next steps.
• Interviewing customers in person and/or over the telephone.
• Interacting with other states, employers, and other business partners.
• Making decisions based on case information and provided documentation.

Skills

Computer skills

Research and analysis

Communication skills

Job description

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CUSTOMER SERVICE REPRESENTATIVE I - 73004429

The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .

Agency: Department of Revenue

Working Title: CUSTOMER SERVICE REPRESENTATIVE I - 73004429

Position Number:73004429

Salary: $38,760.36 - $49,501.08 / annually

Customer Service Representative I (Revenue Specialist III)

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website .

JOB SUMMARY:

This is an Internal Promotional Opportunity for a Revenue Specialist III position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Interviewing customers in person and/or over the telephone
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS:

• Currently employed with Florida Department of Revenue.
• Experience processing information using a computer system.
• Experience conducting research and analyzing information to make decisions. *
• Experience communicating with others to gather information. *

SUBSTITUTIONS:

• *Relevant education may substitute for the required experience.

PREFERENCES:

• Experience with negotiation techniques in a business setting.

SPECIAL NOTES:

• This is an Internal Promotional Opportunity located in the Jacksonville Service Center where applicants must currently be employed with the Florida Department of Revenue.
• All communications throughout the hiring process will be sent to the email address you provide in your People First profile. Please ensure your email address is accurate and monitor the junk and/or spam folders for correspondence regarding the hiring process for this position.
• All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.
• Standard workday of 8:00 am – 5:00 pm, Monday through Friday.
• This position may require you to work outside your regular work schedule, should there be a business need to do so.
• This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.
• This position involves interviewing clients both face-to-face and over the telephone.

SALARY:

$38,760.36 - $49,501.08.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

SCREENING DISCLAIMER:

Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER:

In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

CANDIDATE POOL:

Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS:

You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER:

Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.

Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements.Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location:

JACKSONVILLE, FL, US, 32202 JACKSONVILLE, FL, US, 32246 JACKSONVILLE, FL, US, 32224 JACKSONVILLE, FL, US, 32250 JACKSONVILLE, FL, US, 32219 JACKSONVILLE, FL, US, 32211 JACKSONVILLE, FL, US, 33207 JACKSONVILLE, FL, US, 32244 JACKSONVILLE, FL, US, 32216 JACKSONVILLE, FL, US, 32210 JACKSONVILLE, FL, US, 32221 JACKSONVILLE, FL, US, 32259 JACKSONVILLE, FL, US, 32231 JACKSONVILLE, FL, US, 32206 JACKSONVILLE, FL, US, 32222 JACKSONVILLE, FL, US, 32205 JACKSONVILLE, FL, US, 32209 JACKSONVILLE, FL, US, 32212 JACKSONVILLE, FL, US, 32256 JACKSONVILLE, FL, US, 32225 JACKSONVILLE, FL, US, 32226 JACKSONVILLE, FL, US, 32208 JACKSONVILLE, FL, US, 32207 JACKSONVILLE, FL, US, 32204 JACKSONVILLE, FL, US, 32218 JACKSONVILLE, FL, US, 32254

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.