Child Support Case Processing Analyst - 73006490

DGS Office of External Affairs; Largo (FL); Hybrid; USD 45,000 - 60,000; Full time

Job summary

The Florida Department of Revenue, Child Support Program, seeks a Revenue Specialist II on the Case Initiation Team in Largo, FL. The role processes child support cases, initiates requests, coordinates with internal and external partners, and resolves case issues.

Responsibilities include customer support, data analysis, and making decisions based on case information to keep cases moving toward resolution. This is a full-time position based in Largo, with potential for part-time telework after

Qualifications

• Customer service experience in government or public sector is a plus.
• Strong data analysis and interpretation skills.
• Proven ability to coordinate with multiple internal and external partners.

Responsibilities

• Process child support cases and initiate requests.
• Coordinate with internal and external partners to move cases forward.
• Resolve case issues using data and case information; support customers.

Skills

Customer service

Data analysis

Case coordination

Research skills

Job description

This Revenue Specialist II position on the Case Initiation Team at the Florida Department of Revenue's Child Support Program processes child support cases, initiating requests, coordinating with internal and external partners, and resolving case issues. The role involves customer support, data analysis, and decision-making based on case information. It is based in Largo, Florida and offers full-time employment with potential for part-time telework after training.

Key qualifications

• Currently employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist II
• Did not accept a lateral transfer within the last 12 months (excluding hardship lateral transfers)
• Ability to initiate and respond to requests and coordinate with internal and external partners
• Strong research and problem-solving skills for resolving case issues
• Ability to gather and analyze case data to determine next steps