Customer Service Specialist - Child Support

State of Florida; Largo (FL); On-site; USD 39,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Florida Department of Revenue invites applications for the Customer Service Representative I – Revenue Specialist III role in Largo. The position supports child support cases via phone, in person, chat or email, and emphasizes problem solving and customer focus.

Responsibilities include initiating requests, coordinating with partners, researching case data, interviewing customers, and making informed decisions based on documentation. Training may lead to telework options after qualification.

Qualifications

• Minimum two years of experience processing information on a computer system.
• Minimum two years of experience researching and analyzing information to make decisions.
• Minimum two years of experience communicating with others to gather information.

Responsibilities

• Initiating and responding to requests.
• Coordinating with internal and external partners.
• Researching and resolving case issues.
• Gathering information and analyzing case data to determine next steps.
• Interviewing customers in person and over the phone.
• Interacting with other states, employers, and partners.
• Making decisions based on case information and documentation.

Skills

Customer service

Data entry

Research skills

Education

High school diploma or equivalent

Job description

Florida Department of Revenue invites applications for the Customer Service Representative I – Revenue Specialist III role in Largo. The position supports child support cases via phone, in person, chat or email, and emphasizes problem solving and customer focus.

Responsibilities include initiating requests, coordinating with partners, researching case data, interviewing customers, and making informed decisions based on documentation. Training may lead to telework options after qualification.