Child Support Case Processing Analyst - 73006128

DGS Office of External Affairs; Jacksonville (FL); On-site; USD 52,000 - 72,000; Full time

Job summary

The Florida Department of Revenue's Child Support Program seeks an experienced Child Support Case Processing Analyst (Revenue Specialist II) in Jacksonville. The role focuses on handling case requests, coordinating with partners, researching issues, and analyzing data to guide next steps.

This is an internal promotional opportunity for current agency employees. Key qualifications include being currently employed with the Florida Department of Revenue, experience with computer systems, research

Qualifications

• Experience processing information using a computer system.
• Experience conducting research and analyzing information to make decisions.
• Experience communicating with others to gather information.
• Preference for Microsoft Office including Excel experience.
• Preference for experience with high-volume data entry.

Responsibilities

• Initiate and respond to requests related to child support cases.
• Coordinate with internal and external partners to resolve issues.
• Research and analyze case information to determine next steps.
• Analyze case data to identify appropriate actions and next steps.

Skills

Data entry

Research & analysis

Communication

Excel

Computer systems

Tools

Microsoft Office

Job description

The Child Support Case Processing Analyst (Revenue Specialist II) with the Florida Department of Revenue's Child Support Program provides customer support for child support cases in Jacksonville. The role involves initiating and responding to requests, coordinating with internal and external partners, researching and resolving case issues, and analyzing case data to determine next steps. This is an internal promotional opportunity for current Florida Department of Revenue employees.

Key qualifications:

• Currently employed with the Florida Department of Revenue
• Experience processing information using a computer system
• Experience conducting research and analyzing information to make decisions
• Experience communicating with others to gather information
• Preference for Microsoft Office including Excel experience
• Preference for experience with high-volume data entry