Case Initiation Specialist - Telework Eligible

DGS Office of External Affairs; Largo (FL); Hybrid; USD 45,000 - 60,000; Full time

Job summary

The Florida Department of Revenue, Child Support Program, seeks a Revenue Specialist II on the Case Initiation Team in Largo, FL. The role processes child support cases, initiates requests, coordinates with internal and external partners, and resolves case issues.

Responsibilities include customer support, data analysis, and making decisions based on case information to keep cases moving toward resolution. This is a full-time position based in Largo, with potential for part-time telework after

Qualifications

• Customer service experience in government or public sector is a plus.
• Strong data analysis and interpretation skills.
• Proven ability to coordinate with multiple internal and external partners.

Responsibilities

• Process child support cases and initiate requests.
• Coordinate with internal and external partners to move cases forward.
• Resolve case issues using data and case information; support customers.

Skills

Customer service

Data analysis

Case coordination

Research skills

Job description

The Florida Department of Revenue, Child Support Program, seeks a Revenue Specialist II on the Case Initiation Team in Largo, FL. The role processes child support cases, initiates requests, coordinates with internal and external partners, and resolves case issues.

Responsibilities include customer support, data analysis, and making decisions based on case information to keep cases moving toward resolution. This is a full-time position based in Largo, with potential for part-time telework after