Telework-Eligible Child Support Case Analyst

State of Florida; West Palm Beach (FL); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Paid time off

Retirement benefits

Job summary

The Florida Department of Revenue’s Child Support Program is seeking a Child Support Case Processing Analyst in West Palm Beach to provide customer support and resolve complex case issues. This role involves coordinating with internal and external partners and using case data to determine next steps.

The position emphasizes accuracy, problem solving, and adherence to program requirements, with opportunities for telework after training.

Qualifications

• Currently employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist II.
• Have not accepted a lateral transfer within the last 12 months (excluding hardship lateral transfers).

Responsibilities

• Initiate and respond to customer requests.
• Coordinate with internal and external partners.
• Research and resolve case issues.
• Gather information and analyze case data to determine next steps.
• Assist customers.
• Interact with legal services providers, other states, employers, and other business partners.
• Make decisions based on case information and provided documentation.

Skills

Customer service

Problem solving

Communication

Attention to detail

Job description

The Florida Department of Revenue’s Child Support Program is seeking a Child Support Case Processing Analyst in West Palm Beach to provide customer support and resolve complex case issues. This role involves coordinating with internal and external partners and using case data to determine next steps.

The position emphasizes accuracy, problem solving, and adherence to program requirements, with opportunities for telework after training.