Customer Support Specialist I

Yardi; Waltham (MA); On-site; USD 47,000 - 54,000; Full time

Benefits offered by this job

100% paid employee medical premiums

Profit-sharing plan

Flexible work arrangements

Job summary

Yardi is seeking a Customer Service Representative I in Waltham, MA to help clients with questions, provide clear answers, and resolve issues with a friendly approach. You will track interactions and ensure every inquiry receives attention, contributing to high-quality service.

The role requires a 2-year college degree (or equivalent experience), at least 2 years in direct customer service, excellent telephone and written communication, and proficiency with Microsoft Office.

Qualifications

• 2-year college degree or equivalent experience.
• 2-year minimum experience in direct customer service.
• Demonstrates excellent telephone and written communication skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite.
• Experience with a CRM system is a plus.

Responsibilities

• Answer customer questions by researching and providing clear, helpful information while handling each call professionally.
• Resolve issues by exploring solutions and escalating when needed to ensure quick problem resolution.
• Record all customer interactions and follow up to make sure every inquiry or concern is fully addressed.
• Meet company service and productivity standards while complying with policies and maintaining excellent customer care.

Skills

Phone skills

Written communication

Organizational skills

Deadline oriented

Multitasking

Detail-oriented

Education

2-year college degree or equivalent experience

Equivalent experience

Tools

Microsoft Office Suite

Job description

Yardi is seeking a Customer Service Representative I in Waltham, MA to help clients with questions, provide clear answers, and resolve issues with a friendly approach. You will track interactions and ensure every inquiry receives attention, contributing to high-quality service.

The role requires a 2-year college degree (or equivalent experience), at least 2 years in direct customer service, excellent telephone and written communication, and proficiency with Microsoft Office.