Customer Service Representative I

Yardi Systems; Waltham (MA); On-site; USD 65,904,000 - 73,126,000; Full time

Job summary

Yardi Systems is seeking a Customer Service Representative I in Waltham, MA to assist customers by researching questions, providing clear information, and ensuring problems are resolved with a professional and friendly approach.

You will record interactions, follow up on inquiries, and uphold company service standards while adhering to policies. Ideal candidates bring strong communication, proficiency in MS Office, and the ability to multitask effectively.

Qualifications

• 2-year college degree or equivalent experience.
• Demonstrates excellent telephone and written communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment.
• High attention to detail and strong organizational skills.

Responsibilities

• Answer customer questions by researching and providing clear, helpful information while handling each call professionally.
• Resolve issues by exploring solutions and escalating when needed to ensure quick problem resolution.
• Record all customer interactions and follow up to make sure every inquiry or concern is fully addressed.
• Meet company service and productivity standards while complying with policies and maintaining excellent customer care.

Skills

Telephone communication

Written communication

MS Office Suite

Time management

Attention to detail

Organizational skills

Education

Two-year college degree or equivalent experience

Tools

CRM systems

Job description

Ready to be the friendly voice that helps customers every day as a Customer Service Representative I? In this role, you’ll dive into customer questions, find clear answers, and solve problems with a smile. You’ll keep things running smoothly by tracking interactions and making sure every issue gets the attention it needs. If you’re all about great service and love turning challenges into wins, this role is made for you!

What You’ll Do:

• Answer customer questions by researching and providing clear, helpful information while handling each call professionally.
• Resolve issues by exploring solutions and escalating when needed to ensure quick problem resolution.
• Record all customer interactions and follow up to make sure every inquiry or concern is fully addressed.
• Meet company service and productivity standards while complying with policies and maintaining excellent customer care.

Who You Are:

• 2-year college degree or equivalent experience
• Demonstrates excellent telephone and written communication skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite
• Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
• High attention to detail and strong organizational skills

Ideal to have:

• Experience using a customer service（"CRM"）or sales database system

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

Discover the Yardi Difference:

Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.

If you are looking for a rewarding career that combines technical prowess and outstanding customer service, this is the opportunity you've been waiting for. Join us and be part of a team that empowers clients worldwide with innovative solutions and exceptional service!

$23/hr - $25.52/hr