Customer Service Pro I — Flexible Hours & Growth

Yardi Systems; Waltham (MA); On-site; USD 65,904,000 - 73,126,000; Full time

Job summary

Yardi Systems is seeking a Customer Service Representative I in Waltham, MA to assist customers by researching questions, providing clear information, and ensuring problems are resolved with a professional and friendly approach.

You will record interactions, follow up on inquiries, and uphold company service standards while adhering to policies. Ideal candidates bring strong communication, proficiency in MS Office, and the ability to multitask effectively.

Qualifications

• 2-year college degree or equivalent experience.
• Demonstrates excellent telephone and written communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment.
• High attention to detail and strong organizational skills.

Responsibilities

• Answer customer questions by researching and providing clear, helpful information while handling each call professionally.
• Resolve issues by exploring solutions and escalating when needed to ensure quick problem resolution.
• Record all customer interactions and follow up to make sure every inquiry or concern is fully addressed.
• Meet company service and productivity standards while complying with policies and maintaining excellent customer care.

Skills

Telephone communication

Written communication

MS Office Suite

Time management

Attention to detail

Organizational skills

Education

Two-year college degree or equivalent experience

Tools

CRM systems

Job description

Yardi Systems is seeking a Customer Service Representative I in Waltham, MA to assist customers by researching questions, providing clear information, and ensuring problems are resolved with a professional and friendly approach.

You will record interactions, follow up on inquiries, and uphold company service standards while adhering to policies. Ideal candidates bring strong communication, proficiency in MS Office, and the ability to multitask effectively.