Customer Care Specialist I

RXinsider LTD.; Waltham, Northern (MA, KY); Hybrid; USD 32,000 - 35,000; Full time

Benefits offered by this job

100% paid employee medical premiums

Profit-sharing plan

Flexible work arrangements

Job summary

Yardi is seeking a Customer Service Representative I to be the friendly voice helping customers daily. You’ll research questions, provide clear answers, and resolve issues with a smile while tracking interactions.

The role requires a two-year degree or equivalent, at least two years of direct customer service, and excellent written and verbal communication. Proficiency with Microsoft Office and CRM software is a plus, with a strong focus on accuracy and timely work.

Qualifications

• 2-year college degree or equivalent experience.
• 2-year minimum experience in direct customer service.
• Demonstrates excellent telephone and written communication skills.
• Excellent written and verbal communication skills.
• Professional phone demeanor skills.
• Proficiency in Microsoft Office Suite.
• Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment.
• High attention to detail and strong organizational skills.

Responsibilities

• Answer customer questions by researching and providing clear, helpful information while handling each call professionally.
• Resolve issues by exploring solutions and escalating when needed to ensure quick problem resolution.
• Record all customer interactions and follow up to make sure every inquiry or concern is fully addressed.
• Meet company service and productivity standards while complying with policies and maintaining excellent customer care.

Skills

Excellent communication

Phone etiquette

Microsoft Office

Organizational skills

Deadline-driven

Multitasking

Education

Associate degree

Tools

CRM software

Yardi

Job description

Yardi is seeking a Customer Service Representative I to be the friendly voice helping customers daily. You’ll research questions, provide clear answers, and resolve issues with a smile while tracking interactions.

The role requires a two-year degree or equivalent, at least two years of direct customer service, and excellent written and verbal communication. Proficiency with Microsoft Office and CRM software is a plus, with a strong focus on accuracy and timely work.