Customer Service Representative I

Yardi; Waltham (MA); On-site; USD 47,000 - 54,000; Full time

Benefits offered by this job

100% paid employee medical premiums

Profit-sharing plan

Flexible work arrangements

Job summary

Yardi is seeking a Customer Service Representative I in Waltham, MA to help clients with questions, provide clear answers, and resolve issues with a friendly approach. You will track interactions and ensure every inquiry receives attention, contributing to high-quality service.

The role requires a 2-year college degree (or equivalent experience), at least 2 years in direct customer service, excellent telephone and written communication, and proficiency with Microsoft Office.

Qualifications

• 2-year college degree or equivalent experience.
• 2-year minimum experience in direct customer service.
• Demonstrates excellent telephone and written communication skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite.
• Experience with a CRM system is a plus.

Responsibilities

• Answer customer questions by researching and providing clear, helpful information while handling each call professionally.
• Resolve issues by exploring solutions and escalating when needed to ensure quick problem resolution.
• Record all customer interactions and follow up to make sure every inquiry or concern is fully addressed.
• Meet company service and productivity standards while complying with policies and maintaining excellent customer care.

Skills

Phone skills

Written communication

Organizational skills

Deadline oriented

Multitasking

Detail-oriented

Education

2-year college degree or equivalent experience

Equivalent experience

Tools

Microsoft Office Suite

Job description

About the Role:

Ready to be the friendly voice that helps customers every day as a Customer Service Representative I? In this role, you'll dive into customer questions, find clear answers, and solve problems with a smile. You'll keep things running smoothly by tracking interactions and making sure every issue gets the attention it needs. If you're all about great service and love turning challenges into wins, this role is made for you!

What You'll Do:

• Answer customer questions by researching and providing clear, helpful information while handling each call professionally.
• Resolve issues by exploring solutions and escalating when needed to ensure quick problem resolution.
• Record all customer interactions and follow up to make sure every inquiry or concern is fully addressed.
• Meet company service and productivity standards while complying with policies and maintaining excellent customer care.

Who You Are:

• 2-year college degree or equivalent experience
• 2-year minimum experience in direct customer service
• Demonstrates excellent telephone and written communication skills
• Excellent written and verbal communication skills
• Professional phone demeanor skills
• Proficiency in Microsoft Office Suite
• Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
• High attention to detail and strong organizational skills

Ideal to have:

• Experience using a customer service ("CRM") or sales database system

Real Estate run on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

Discover the Yardi Difference:

Yardi is more than just a software company - we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth.

We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.

If you are looking for a rewarding career that combines technical prowess and outstanding customer service, this is the opportunity you've been waiting for.

Join us and be part of a team that empowers clients worldwide with innovative solutions and exceptional service!

#TeamYardi. #YardiCareers #hiring

$23/hr - $25.52/hr

EOE/Race/Gender/Disability/Vets

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