Customer Experience Specialist — Hybrid, Growth Path

Power Home Remodeling Group; King of Prussia (PA); Hybrid; USD 38,000 - 54,000; Full time

Benefits offered by this job

Full medical, dental, life, disability

401(k) with company match

Paid parental leave

Vacation & holidays

Performance rewards

All-expenses-paid company events

Job summary

Power Home Remodeling Group is hiring a Customer Support Associate to serve as the backbone of a world-class installation experience. You will engage customers across phone, email, and messenger, resolve questions, and coordinate with internal teams to ensure smooth scheduling and follow-ups.

The role emphasizes empathy, active listening, and problem solving, with a hybrid in-office/remote schedule. Prior remodeling experience isn’t required; training is provided, and growth opportunities are

Qualifications

• Clear, empathetic communication across channels.
• Ability to resolve issues with a customer-first mindset.

Responsibilities

• Serve as the frontline for customer inquiries from intake to post-install follow-up.
• Coordinate with internal teams to resolve customer issues and scheduling.
• Accurately document interactions and outcomes in the system.
• Aim for a 5-star service experience and timely resolutions.
• Maintain strong relationships with customers and stakeholders.

Skills

Excellent communication

Empathy

Active listening

Problem solving

Detail oriented

Multi-channel support

Phone support

CRM software

Microsoft Office

Tools

CRM software

Microsoft Office

Job description

Power Home Remodeling Group is hiring a Customer Support Associate to serve as the backbone of a world-class installation experience. You will engage customers across phone, email, and messenger, resolve questions, and coordinate with internal teams to ensure smooth scheduling and follow-ups.

The role emphasizes empathy, active listening, and problem solving, with a hybrid in-office/remote schedule. Prior remodeling experience isn’t required; training is provided, and growth opportunities are