On-Site Customer Support Specialist – Growth & Training

Uline; Waukegan (IL); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Bonus programs

Paid time off

Tuition assistance

Cafe on-site

Fitness center

Modern facilities

Job summary

Uline is seeking a Customer Support Specialist at the Kenosha, WI branch. The role focuses on building customer relationships, delivering legendary service, and using our tools to assist customers with orders, pricing, and shipping questions. Training is provided to ensure long-term success within a family-owned company.

Pay ranges from $27 to $32 per hour with a $2 shift differential. On-site benefits include health insurance and a 401(k) plan, plus numerous bonus programs, holidays, and

Qualifications

• High school diploma or equivalent; Bachelor's preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus; training provided.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert; answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Problem-solving

Listening

Communication

Customer service experience

Education

High school diploma or equivalent

Job description

Uline is seeking a Customer Support Specialist at the Kenosha, WI branch. The role focuses on building customer relationships, delivering legendary service, and using our tools to assist customers with orders, pricing, and shipping questions. Training is provided to ensure long-term success within a family-owned company.

Pay ranges from $27 to $32 per hour with a $2 shift differential. On-site benefits include health insurance and a 401(k) plan, plus numerous bonus programs, holidays, and