Customer Support Specialist — Growth, Training & Benefits

Uline; Irving (TX); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid holidays

Paid time off

Tuition assistance

Job summary

Uline is seeking a Customer Support Specialist in Irving, TX. This full-time role focuses on building customer relationships, delivering solutions, and providing legendary service using robust training and tools.

You will process orders, answer questions about products, pricing, and shipping, and assist customers via phone, email, and chat. A high school diploma is required; Bachelor's is preferred, with strong problem-solving and communication skills and a willingness to learn.

Qualifications

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert; answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Problem solving

Active listening

Communication

Customer service experience

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline is seeking a Customer Support Specialist in Irving, TX. This full-time role focuses on building customer relationships, delivering solutions, and providing legendary service using robust training and tools.

You will process orders, answer questions about products, pricing, and shipping, and assist customers via phone, email, and chat. A high school diploma is required; Bachelor's is preferred, with strong problem-solving and communication skills and a willingness to learn.