Customer Support Pro — Training, Growth & 401(k) Match

Uline; Gurnee (IL); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Paid holidays

Tuition Assistance Program

On-site fitness center

Walking paths

Modern facilities

Job summary

Uline, a family-owned company, seeks a Customer Support Specialist for our Kenosha branch. You will build relationships, provide solutions, and deliver legendary service via phone, email, and chat. The role emphasizes training, growth, and the use of our world-class technology to support customers.

We offer comprehensive health insurance, a 401(k) with employer match, bonuses, paid holidays, and education assistance. All positions are on-site and designed for long-term career progression.

Qualifications

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Communication skills

Problem solving

Teamwork

Education

HS diploma or equivalent

Bachelor's degree preferred

Job description

Uline, a family-owned company, seeks a Customer Support Specialist for our Kenosha branch. You will build relationships, provide solutions, and deliver legendary service via phone, email, and chat. The role emphasizes training, growth, and the use of our world-class technology to support customers.

We offer comprehensive health insurance, a 401(k) with employer match, bonuses, paid holidays, and education assistance. All positions are on-site and designed for long-term career progression.