Customer Support Specialist | Training, Growth & Benefits

Ninesmw; Texas; On-site; USD 71,635,000 - 85,962,000; Full time

Benefits offered by this job

Complete health insurance coverage

401(k) with 6% employer match

Bonuses programs

Paid holidays and generous PTO

Tuition Assistance Program

Employee perks

Fitness center and walking paths

Job summary

Uline, based in Irving, TX, is seeking a Customer Support Specialist to build relationships, provide solutions and deliver legendary service. Pay from $25 to $30 per hour with growth potential.

This full-time role offers thorough training within a family-owned environment and tools to support long-term career success. Responsibilities include processing orders, advising on products, pricing, shipping, and guiding customers via phone, email, and chat.

Qualifications

• High school diploma or equivalent.
• Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert!
• We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Customer service

Communication

Problem-solving

Learning agility

Education

High school diploma or equivalent

Bachelor's degree

Job description

Uline, based in Irving, TX, is seeking a Customer Support Specialist to build relationships, provide solutions and deliver legendary service. Pay from $25 to $30 per hour with growth potential.

This full-time role offers thorough training within a family-owned environment and tools to support long-term career success. Responsibilities include processing orders, advising on products, pricing, shipping, and guiding customers via phone, email, and chat.