Customer Support Specialist | $27-$32/hr + Growth

Ninesmw; California; On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid holidays

Paid time off

Tuition assistance

On-site facilities

Job summary

Uline is seeking a Customer Support Specialist to deliver legendary service and build lasting customer relationships from Ontario, CA. The role supports orders, product questions, and multi-channel inquiries, with growth opportunities and onboarding training.

Full-time position with 1:30 PM–10 PM shifts, 4 weekdays plus 1 weekend day. Candidates should have a high school diploma; a bachelor’s degree is preferred and prior customer service experience is a plus.

Qualifications

• High school diploma or equivalent.
• Bachelor’s degree preferred.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline’s best solutions.
• Help customers navigate Uline’s website and online ordering.

Skills

Problem solving

Communication skills

Customer service

Phone support

Email support

Chat support

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM software

Job description

Uline is seeking a Customer Support Specialist to deliver legendary service and build lasting customer relationships from Ontario, CA. The role supports orders, product questions, and multi-channel inquiries, with growth opportunities and onboarding training.

Full-time position with 1:30 PM–10 PM shifts, 4 weekdays plus 1 weekend day. Candidates should have a high school diploma; a bachelor’s degree is preferred and prior customer service experience is a plus.