Customer Support Specialist: Growth & Training

Uline; Gurnee (IL); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Paid holidays and PTO

Tuition Assistance Program

On-site fitness center

Job summary

Uline is hiring a Customer Support Specialist at the Kenosha branch to build customer relationships and deliver legendary service. You will handle orders, answer questions, and guide customers through online ordering with best-in-class training.

Explore growth potential in a family-owned company that values customer focus, problem solving, and ongoing development while providing comprehensive benefits and on-site facilities.

Qualifications

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus; training provided.

Responsibilities

• Process customer orders, make product recommendations and handle inquiries using technology.
• Be a product and solutions expert, answering product, pricing and shipping questions quickly.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Customer service

Communication

Problem solving

Education

High school diploma

Bachelor's degree preferred

Job description

Uline is hiring a Customer Support Specialist at the Kenosha branch to build customer relationships and deliver legendary service. You will handle orders, answer questions, and guide customers through online ordering with best-in-class training.

Explore growth potential in a family-owned company that values customer focus, problem solving, and ongoing development while providing comprehensive benefits and on-site facilities.