Customer Support Specialist — Growth, Training & Benefits

Uline Inc.; Hudson (WI); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid holidays and generous PTO

Tuition Assistance Program

Job summary

Uline, a family-owned company, seeks a Customer Support Specialist to provide legendary service from our Hudson, Wisconsin site. The role emphasizes fast, friendly customer interactions and becoming a product and solutions expert to resolve inquiries via phone, email and chat.

We offer various on-site full-time shifts, solid benefits, ongoing training, and opportunities for career growth within a fast-growing, customer-focused organization.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus; training will be provided.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert; we’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Problem-solving

Active listening

Communication

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline, a family-owned company, seeks a Customer Support Specialist to provide legendary service from our Hudson, Wisconsin site. The role emphasizes fast, friendly customer interactions and becoming a product and solutions expert to resolve inquiries via phone, email and chat.

We offer various on-site full-time shifts, solid benefits, ongoing training, and opportunities for career growth within a fast-growing, customer-focused organization.