Customer Support Specialist: Fast Growth & Training

Uline; Hudson (WI); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Paid Holidays

Tuition Assistance

Job summary

Uline is hiring a Customer Support Specialist in Hudson, Wisconsin. This on-site role focuses on building customer relationships, offering solutions, and delivering legendary service with robust training and tools for long-term career success.

You will process orders, answer questions on product, pricing, and shipping, and assist customers via phone, email, and chat, while growing your problem-solving and communication skills in a family-owned company.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but we will train you!

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Problem-solving

Communication skills

Listening

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline is hiring a Customer Support Specialist in Hudson, Wisconsin. This on-site role focuses on building customer relationships, offering solutions, and delivering legendary service with robust training and tools for long-term career success.

You will process orders, answer questions on product, pricing, and shipping, and assist customers via phone, email, and chat, while growing your problem-solving and communication skills in a family-owned company.