Customer Support Specialist — Solutions & Growth Path

Uline; Kenosha (WI); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% match

Bonuses

Paid holidays

Paid time off

Tuition Assistance Program

On-site fitness center

Café and employee perks

Job summary

Uline, a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials, seeks a Customer Support Specialist for its Kenosha, WI location. You will build customer relationships, provide solutions and deliver legendary service using our training and tools.

Responsibilities include processing orders, answering product, pricing and shipping questions, and guiding customers via phone, email and chat.

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but training is provided.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert; we’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Problem solving

Listening

Communication

Customer service

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline, a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials, seeks a Customer Support Specialist for its Kenosha, WI location. You will build customer relationships, provide solutions and deliver legendary service using our training and tools.

Responsibilities include processing orders, answering product, pricing and shipping questions, and guiding customers via phone, email and chat.