Customer Support Specialist - Fast-Paced, Impactful

Teleperformance USA; Arkansas; Remote; USD 17,000 - 22,000; Full time

Job summary

Teleperformance USA is seeking a Customer Support Specialist to serve as the primary contact for clients, managing inbound and outbound communications with professionalism to ensure a seamless customer experience. The role is ideal for individuals passionate about service delivery in a fast-paced environment.

Residents of AR and other listed states are eligible, with comprehensive benefits and a focus on customer-centric service delivery.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Process Excellence

Collaboration

Communication

Organizational Skills

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution-Oriented

Education

High School Diploma or equivalent

College degree preferred but not required

Job description

Teleperformance USA is seeking a Customer Support Specialist to serve as the primary contact for clients, managing inbound and outbound communications with professionalism to ensure a seamless customer experience. The role is ideal for individuals passionate about service delivery in a fast-paced environment.

Residents of AR and other listed states are eligible, with comprehensive benefits and a focus on customer-centric service delivery.