Customer Service & Orders Specialist

Kendall Group; Northern (KY); Hybrid; USD 40,000 - 50,000; Full time

Job summary

The Kendall Group is seeking a Customer Service Specialist in Bridgeville, PA to support the Sales team by processing orders, answering inquiries, and ensuring on-time delivery.

Entry-level candidates with an Associate’s degree or equivalent and MS Office skills are encouraged to apply. You will work in a fast-paced environment, maintaining strong relationships with customers and internal teams to resolve issues and optimize service levels.

Qualifications

• Entry-level position requiring strong customer service aptitude.
• Associate’s degree or equivalent work experience required.
• MS Office proficiency and organization skills essential.
• Excellent communication and problem-solving abilities.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Process telephone orders, faxes, and emails from customers promptly.
• Enter orders into Eclipse and Salesforce and document transactions.
• Manage delivery expectations and product availability with customers.
• Resolve disputes and expedite orders as needed.
• Support outside sales by following up on quotes and feedback.

Skills

MS Office

Customer service

Communication skills

Multitasking

Problem solving

Education

Associate’s degree or equivalent work experience

Tools

Salesforce

Microsoft Dynamics

Epicor

Solar Eclipse

Job description

The Kendall Group is seeking a Customer Service Specialist in Bridgeville, PA to support the Sales team by processing orders, answering inquiries, and ensuring on-time delivery.

Entry-level candidates with an Associate’s degree or equivalent and MS Office skills are encouraged to apply. You will work in a fast-paced environment, maintaining strong relationships with customers and internal teams to resolve issues and optimize service levels.