Customer Support Specialist — Day-One Benefits

Trulite Glass and Aluminum Solutions; Orlando (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Benefits starting DAY ONE!

Health, dental, vision and life 보험

Short/Long-term disability

401k employer match Vesting

Equal Opportunity Employer

Job summary

Trulite Glass and Aluminum Solutions is seeking a Customer Service Representative in Orlando, FL. The role emphasizes timely order processing, accurate data entry, and proactive customer support by phone, fax, or email.

You will verify orders in the CRM/Axapta system, respond to order changes, and collaborate with production to meet customer expectations. Strong Excel and office skills are essential for daily tasks.

Qualifications

• Associates degree preferred and 1-2-years of proven experience as a customer service representative required.
• Related glass and aluminum or manufacturing industry experience highly preferred.
• Proven prior professional office setting experience required.
• Experienced user of Microsoft Office suite.
• Ability to calculate discounts, interest, commissions, factions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra, and geometry.
• Manufacturing background preferred
• Must be able to multi-task, be organized, efficient, and accurate.
• Excellent communication (written and oral), interpersonal, conflict management, and time management skills.

Responsibilities

• Provide customer service support to the organization by telephone, fax, or email by obtaining, analyzing, and verifying the accuracy of order information in a timely manner.
• Initiating and/or implementing corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.
• Identifying and contributing with the generation of potential sales leads to the organization.
• Planning and development of specific target markets and groups and the actual service 'package' will be developed as a team program in conjunction with the project manager, territory account managers, and data entry clerk.
• Answer customer service calls within the first three rings.
• Receives, processes, and verifies the accuracy of orders from customers utilizing the company's internal CRM/Axapta mainframe system and customer purchase orders.
• Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate departments.
• Assists in proofreading entered orders and ensures that the correct codes are being applied prior to final confirmation.
• Collaborates with the scheduling/production department to make sure that the requested order(s) meet the customer's expectations.
• Handles or refers complaints of product or service failure to the appropriate department for investigation.
• Conducts follow-up phone calls within 3 hours to respondents who have concerns or questions.
• Prepares price quotations on items not contained in price book and prepares quotations.
• Works with the organization's other branch/regional locations to resolve problems, facilitates solutions and enhance the customer service offerings.
• Answers customer's technical questions regarding products and services.
• Modify quote status once order has been placed to ensure visibility and uniformity amongst sales team.
• Support and participate in the organization's continuous improvement program and product training courses.
• Perform other related duties and provide back-up support to other group members as assigned by management.

Skills

Office experience

Multi-tasking

Microsoft Office

Communication skills

Algebra & geometry

Discount calculations

Manufacturing background

Education

Associates degree preferred

Tools

Microsoft Office Suite

Job description

Trulite Glass and Aluminum Solutions is seeking a Customer Service Representative in Orlando, FL. The role emphasizes timely order processing, accurate data entry, and proactive customer support by phone, fax, or email.

You will verify orders in the CRM/Axapta system, respond to order changes, and collaborate with production to meet customer expectations. Strong Excel and office skills are essential for daily tasks.