Customer Support Specialist — Day-One Benefits

Trulite Glass and Aluminum Solutions; Aurora (CO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Benefits starting DAY ONE

401k employer match

Health, dental, vision & life ins.

HSA contributions

Job summary

Trulite Glass and Aluminum Solutions is seeking a Customer Service Representative to provide timely support by phone, fax, or email, verify order details, and process changes in our CRM/Axapta system. You will help ensure customer satisfaction and identify potential sales opportunities through team-driven market planning and collaboration with project managers and account managers.

The role requires prior office experience, strong communication, and accurate data handling.

Qualifications

• Associates degree with 0--2-year related glass and aluminum work experience highly preferred.
• Proven prior professional office setting experience required.
• Experienced user of Microsoft Office suite.
• Ability to calculate discounts, interest, commissions, fractions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra, and geometry.
• Manufacturing background preferred.
• Must be able to multi-task, be organized, efficient, and accurate.
• Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.
• Listening skills and data collection with attention to detail are essential.

Responsibilities

• Provide customer service support to the organization by telephone, fax, or email by obtaining, analyzing, and verifying the accuracy of order information in a timely manner.
• Initiating and/or implementing corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.
• Identifying and contributing with the generation of potential sales leads to the organization.
• Planning and development of specific target markets and groups; the actual service package will be developed as a team program with the project manager, territory account managers, and data entry clerk.
• Answer customer service calls within the first three rings.
• Receive, process, and verify the accuracy of orders from customers utilizing the company’s internal CRM/Axapta mainframe system and customer purchase orders.
• Initiate required action for response to customer service requests for order changes, including maintenance of order/customer information files and communicate changes to the appropriate departments.
• Assist in proofreading entered orders and ensure correct codes are applied prior to final confirmation.
• Collaborate with scheduling/production to ensure orders meet customer expectations.
• Handle or refer complaints of product or service failure to the appropriate department for investigation.
• Conduct follow-up calls within 3 hours to respondents with concerns or questions.
• Prepare price quotations on items not in price book and prepare quotations.
• Work with other branch/regional locations to resolve problems and enhance customer service offerings.
• Answer customer’s technical questions regarding products and services.
• Modify quote status after order placement for visibility and consistency among the sales team.
• Support and participate in continuous improvement program and product training courses.
• Perform other related duties and provide backup support as assigned by management.

Skills

Office experience

Multitasking

Communication skills

Active listening

Math calculations

Algebra & geometry

Education

Associates degree (glass & aluminum experience preferred)

Tools

Microsoft Office

Job description

Trulite Glass and Aluminum Solutions is seeking a Customer Service Representative to provide timely support by phone, fax, or email, verify order details, and process changes in our CRM/Axapta system. You will help ensure customer satisfaction and identify potential sales opportunities through team-driven market planning and collaboration with project managers and account managers.

The role requires prior office experience, strong communication, and accurate data handling.