Customer Support Specialist: Billing & Tech Help

Associa; Rancho Mirage (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

Associa is hiring a Customer Service Associate in Rancho Mirage, CA. The role involves assisting customers by phone, email, and in person, with a service-oriented and friendly approach.

Compensation is $21.00–$23.00 per hour for full-time employment at a senior level within a customer service context. The position emphasizes solving billing inquiries, providing technical assistance, and delivering clear communication while leveraging English/Spanish fluency when beneficial.

Qualifications

• High School diploma or GED required.
• Associates Degree preferred.
• 0–3 years of directly related experience.
• Knowledge of general office equipment and phone systems.

Responsibilities

• Coordinate with customers to resolve billing inquiries.
• Provide troubleshooting and technical assistance when needed.
• Assess customer needs and translate them into solutions.
• Handle inquiries via phone, email, or in person.

Skills

Professional communication

Bilingual (English/Spanish)

Time management

Self-motivated / proactive

Education

High School diploma or GED

Associates Degree preferred

Tools

Phone systems

Job description

Associa is hiring a Customer Service Associate in Rancho Mirage, CA. The role involves assisting customers by phone, email, and in person, with a service-oriented and friendly approach.

Compensation is $21.00–$23.00 per hour for full-time employment at a senior level within a customer service context. The position emphasizes solving billing inquiries, providing technical assistance, and delivering clear communication while leveraging English/Spanish fluency when beneficial.