Customer Service Associate

associacareers; Rancho Mirage (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

Associa is seeking a Customer Service Associate to assist customers with inquiries and troubles, primarily via phone or email, and occasionally in person at the Rancho Mirage location. The role emphasizes a service-oriented, friendly, and personable attitude, with a strong focus on professional communication and problem-solving.

Full-time on-site position offering benefits including medical, dental, and vision, 401k, disability insurance, and wellness initiatives.

Qualifications

• High School diploma or GED required.
• Associates degree preferred.

Responsibilities

• Coordinate with customers to resolve billing inquiries.
• Act as the first point of contact for customers seeking help with products or technical issues and provide troubleshooting and support.
• Assess customer needs and translate into solutions.
• Knowledge of general office equipment (copier, fax, phone systems).
• Professional communication skills (phone, written, verbal).
• Bilingual English/Spanish is a plus.

Skills

Customer service

Communication skills

Bilingual English/Spanish

Education

High School diploma or GED

Associates Degree preferred

Job description

The Customer Service Associate is responsible for assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone or via email, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude.

What do we offer?

Associa offers a competitive benefits package to our full-time employees, including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated a Great Place to Work for nine consecutive years, and many of our locations have been awarded as Best and Brightest.

Compensation:

$21.00-$23.00/hour; direct experience highly considered.

Employment Type:

Full-time

Work Location:

41000 Bob Hope Dr, Rancho Mirage, CA 92270

Duties include but are not limited to:

• Coordinate with customers to resolve any billing inquiries.
• Act as the first point of contact for customers seeking help with products or technical issues. Provide troubleshooting and technical assistance to customers.
• Assess the customer's needs and translation into solutions.
• Other duties as assigned.
• Knowledge of general office equipment (copier, fax, phone systems, etc.).
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• Bilingual preferred (English/Spanish fluent)

Education and Experience

• High School diploma or GED Required
• Associates Degree Preferred
• 0 – 3 years of directly related or closely related experience