Customer Support Specialist

Egreenservices; Philadelphia (Philadelphia County); On-site; USD 100,000 - 136,000; Full time

Benefits offered by this job

Growth path into sales

Personal mentor

Philadelphia-friendly benefits

Job summary

Civic Engagement Corp in Philadelphia is seeking a commercially minded Customer Support Specialist to scale Email Support and Help Scout into revenue. The role offers a growth path into sales marketing, plus a personal mentor and city-friendly benefits.

Compensation ranges from $100,000 to $136,000 per year, reflecting seniority and outcomes in a compact team. This temporary position emphasizes learning and hands-on ownership in a purpose-driven environment.

Qualifications

• Experience with email support and ticketing workflows.
• Ability to demonstrate demand-gen impact and ROI.
• Comfortable collaborating with finance and sales stakeholders.
• Proven multitasking in fast-paced environments.

Responsibilities

• Own Email Support pipelines and scale repeatable processes.
• Frame ROI for internal stakeholders and CFOs in Philadelphia, PA.
• Test subject lines and optimize winner campaigns.
• Pull case studies to close stalled Philadelphia deals.
• Develop a territory plan the team can execute.
• Improve Jira Service Management funnels to reduce buyer drop-off.

Skills

Email Support

Multitasking

Demand generation experience

ROI framing

Problem solving

Tools

Jira Service Management

CRM Software

Job description

We need a commercially minded Customer Support Specialist who can turn Email Support and Help Scout into repeatable, scalable revenue. At Civic Engagement Corp, $100,000 - $136,000 buys a senior seat, but 5 years of Customer Retention buys you the ownership that comes with it.

Key Responsibilities

• Strong command of Email Support, with 6 of demand-generation experience
• Frame the generously-mentoring ROI a Philadelphia, PA CFO can defend internally
• Test three subject lines, kill two, scale the winner
• Pull the wildly-collaborative case study that closes a stalled Philadelphia deal
• Hand the Customer Support Specialist crew a territory plan they can actually run
• Dig into Jira Service Management funnels and fix the step where buyers vanish

What You'll Bring

• Flat-and-fast problem-solving that doesn't wait for permission
• Strong working knowledge of Jira Service Management and CRM Software
• Working understanding of both Email Support and Multitasking in real-world settings
• Working knowledge of Jira Service Management alongside transferable Interpersonal Skills chops
• Strong time-management skills and a bias toward action
• Experience thriving in a purpose-soaked, deadline-driven setting like Civic Engagement Corp

The team at Civic Engagement Corp is small, problem-solving, and entirely convinced that Philadelphia is the best place to reinvent sales marketing. Learning out loud is encouraged here, so share the Multitasking rabbit hole you fell down yesterday.

Sign on for $100,000 - $136,000, gain a growth path into sales marketing, a personal mentor, and benefits that make Philadelphia feel like home.

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