Customer Support Specialist

Filetwigbay; Lakewood (CO); In loco; USD 78.000 - 111.000; Tempo pieno

Vantaggi offerti da questo lavoro

Mentor in your corner

Full benefits

Flexible hours

Descrizione del lavoro

Consulting Plus in Lakewood, CO is seeking a Customer Support Specialist with 5 years of Jira Service Management experience to scale proven processes and drive renewals.

You’ll mentor junior reps, translate data into actionable recommendations, and lead small CO go-to-market efforts while building strong customer relationships. The role offers full benefits and hours that flex to what matters in Lakewood.

Competenze

• 5 years of Jira Service Management practice, and curiosity for what's next.
• Detail-oriented with a commitment to accuracy.
• Ability to translate data into clear recommendations.

Mansioni

• Bridge onboarding reporting to leadership storytelling.
• Mentor junior reps on outreach cadence and objection handling.
• Negotiate renewals before contracts go quiet.
• Develop a de-escalation-driven scoring model for the team.
• Carry the conversation toward next steps beyond small talk.
• Pitch Consulting Plus's offerings to buyers unfamiliar with us.
• Pull a case study to close stalled Lakewood deals.
• Lead go-to-market efforts for CO product launches.

Conoscenze

Detail-oriented

Analytical thinking

Problem solving

Written communication

Verbal communication

Strumenti

Jira Service Management

Descrizione del lavoro

Selling Consulting Plus's product is easy once you believe in it; the harder part of this Customer Support Specialist job is scaling what already works. Bring 5 years to this CO Customer Support Specialist job and Consulting Plus answers with $78,000 - $111,000 and a runway that keeps unrolling.

Key Responsibilities

• Bridge Customer Onboarding reporting and the story your CMO needs to hear
• Mentor junior reps on outreach cadence and objection handling
• Negotiate renewals before the sales marketing contract goes quiet
• Stand up a De-escalation-driven scoring model the whole team believes
• Carry the booth conversation past small talk into next steps
• Pitch Consulting Plus's quick-to-ship offering to buyers who haven't heard of us yet
• Pull the gloriously-unglamorous case study that closes a stalled Lakewood deal
• Lead small-but-mighty go-to-market efforts for products launching in CO

What You’ll Bring

• 5 years of Jira Service Management práctica, plus a hunger for what's next
• Detail-oriented approach with a commitment to accuracy
• Comfort interpreting data and translating findings into clear recommendations
• Working familiarity with internship schedules and team norms at Consulting Plus
• Strong analytical and problem-solving capabilities
• Sharp written and verbal communication, tested under scrutiny
• A communicator who can disagree without making it personal

Consulting Plus has quietly become one of the most entrepreneurial names in sales marketing, all from a modest office in Lakewood, CO. The door to every manager at Consulting Plus is genuinely open, calendar permitting and politics aside.

What you get for saying yes: $78,000 - $111,000, a mentor in your corner, full benefits, and hours that flex toward what matters in Lakewood.

We bumped the date today, signaling this Customer Support Specialist search is ongoing.