Revenue-Focused Support Specialist: Path to Sales Marketing

Egreenservices; Philadelphia (Philadelphia County); On-site; USD 100,000 - 136,000; Full time

Benefits offered by this job

Growth path into sales

Personal mentor

Philadelphia-friendly benefits

Job summary

Civic Engagement Corp in Philadelphia is seeking a commercially minded Customer Support Specialist to scale Email Support and Help Scout into revenue. The role offers a growth path into sales marketing, plus a personal mentor and city-friendly benefits.

Compensation ranges from $100,000 to $136,000 per year, reflecting seniority and outcomes in a compact team. This temporary position emphasizes learning and hands-on ownership in a purpose-driven environment.

Qualifications

• Experience with email support and ticketing workflows.
• Ability to demonstrate demand-gen impact and ROI.
• Comfortable collaborating with finance and sales stakeholders.
• Proven multitasking in fast-paced environments.

Responsibilities

• Own Email Support pipelines and scale repeatable processes.
• Frame ROI for internal stakeholders and CFOs in Philadelphia, PA.
• Test subject lines and optimize winner campaigns.
• Pull case studies to close stalled Philadelphia deals.
• Develop a territory plan the team can execute.
• Improve Jira Service Management funnels to reduce buyer drop-off.

Skills

Email Support

Multitasking

Demand generation experience

ROI framing

Problem solving

Tools

Jira Service Management

CRM Software

Job description

Civic Engagement Corp in Philadelphia is seeking a commercially minded Customer Support Specialist to scale Email Support and Help Scout into revenue. The role offers a growth path into sales marketing, plus a personal mentor and city-friendly benefits.

Compensation ranges from $100,000 to $136,000 per year, reflecting seniority and outcomes in a compact team. This temporary position emphasizes learning and hands-on ownership in a purpose-driven environment.