Customer Service Manager

Content Creation Corp; Chandler (AZ); In loco; USD 89.000 - 134.000; Tempo pieno

Descrizione del lavoro

Content Creation Corp in Chandler, AZ seeks a commercially minded Customer Service Manager to turn Help Scout and Ticket Management into scalable revenue. The role offers decision-making power and growth through coaching and steady advancement.

The role pays $89,000–$134,000 per year and supports weekends in AZ with coaching and coverage. Outbound candidate outreach for this Sales Marketing opening is in progress.

Competenze

• Document processes and notes promptly.
• Excellent written and verbal communication.
• Strong rapport-building and a positive presence.
• Self-awareness to know which problems to solve.
• 8+ years in a sales marketing setting.
• 6+ years navigating sales marketing politics.

Mansioni

• Bridge Jira Service Management reporting for leadership storytelling.
• Grow brand awareness through multitasking and etiquette initiatives.
• Maintain CRM accuracy for reliable forecasts.
• Design landing pages and conversion funnels.
• Gather weekly feedback with product from Chandler buyers.
• Analyze campaign metrics and optimize spend against revenue targets.
• Drive upsell and renewal conversations with existing accounts.
• Manage paid search, social, and email campaigns end to end.

Conoscenze

Rapport-building

Written communication

Verbal communication

Multitasking

Self-awareness

Sales marketing experience

Strumenti

Jira Service Management

Descrizione del lavoro

We need a commercially minded Customer Service Manager who can turn Help Scout and Ticket Management into repeatable, scalable revenue. This Customer Service Manager role at Content Creation Corp rewards initiative with $89,000 - $134,000, real decision-making power, and steady career advancement.

Key Responsibilities

• Bridge Jira Service Management reporting and the story your CMO needs to hear
• Grow brand awareness through Multitasking and Phone Etiquette initiatives
• Keep the CRM honest so forecasts at Content Creation Corp mean something
• Design landing pages and conversion funnels that turn traffic into customers
• Trade weekly notes with product on what Chandler buyers keep requesting
• Analyze campaign metrics and optimize spend against revenue targets
• Drive upsell and renewal conversations with existing Content Creation Corp accounts
• Manage paid search, social, and email programs end to end

What You'll Bring

• The discipline to document while it's fresh, not after it's forgotten
• Strong rapport-building skills and a genuinely positive presence
• Excellent written and verbal communication skills
• The self-awareness to know which problems are yours to solve
• 8+ years putting Multitasking to work in a sales marketing setting
• 6+ years navigating the politics that sales marketing work attracts

The whole point of Content Creation Corp is to make Ticket Management dependable, and that builder-led mission has anchored it in Chandler from day one. People here care as much about how we work together as what we ship.

This manager role pays $89,000 - $134,000 and surrounds it with coaching, coverage, and hours that respect your weekends in AZ.

Candidate outreach for this sales marketing opening is happening as we speak.