Technical Support Specialist

Filetwigbay; Philadelphia (Philadelphia County); Hybrid; USD 52,000 - 86,000; Full time

Benefits offered by this job

Equityparticipation

Job summary

Entertainment Plus is seeking a Technical Support Specialist to own social media engagement, referral programs, and customer support in a hybrid Philadelphia setting. You will leverage Kustomer and ServiceNow to automate outreach, deliver compelling demos, and prioritize leads from Philadelphia to meet a $52,000–$86,000 salary range.

Ideal candidates have strong written and verbal communication, experience in hybrid roles, and the ability to work independently with minimal oversight while

Qualifications

• Experience with hybrid work environments.
• Strong written and verbal communication.
• Ability to manage multiple priorities and stakeholders.

Responsibilities

• Own social media calendars and community engagement.
• Build and promote a referral program for Entertainment Plus customers.
• Use Email Support and Kustomer to automate outbound efforts.
• Deliver product demos to buyers and stakeholders.
• Read intent data and prioritize Philadelphia leads.
• Meet a $52,000-$86,000 yearly quota and play the plan to hit it.
• Analyze Call Center Operations data to guide strategies.
• Collaborate with product on feedback from Philadelphia customers.

Skills

Social media management

Customer support

Communication

Lead qualification

Tools

Kustomer

ServiceNow

Job description

This hybrid Technical Support Specialist role puts you at the center of how Entertainment Plus attracts, converts, and retains its best customers. The center of gravity here is ownership — $52,000 - $86,000 and a hybrid schedule orbit it, and 1 years gets you in the door.

Key Responsibilities

• Hands-on ownership of social media calendars and community engagement
• Stitch together a referral program Entertainment Plus customers want to share
• Use Email Support and Kustomer tools to automate and scale outbound efforts
• Deliver persuasive product demos to detail-loving buyers and stakeholders
• Read intent data and route the Philadelphia hot leads first
• Carry a $52,000 - $86,000-tier quota and the playbook to hit it
• Mine Call Center Operations data for the scrappy story that wins the room
• Trade weekly notes with product on what Philadelphia buyers keep requesting

What You'll Bring

• Self-motivated and able to work independently with minimal oversight
• Sharp written and verbal communication, tested under scrutiny
• ServiceNow fundamentals plus the Patience polish clients notice
• Experience at the junior level inside a hybrid role

Out of a converted warehouse in Philadelphia, Entertainment Plus has quietly grown into a fiercely-supportive force shaping how sales marketing gets done. Around here, "I don't know yet" is a perfectly respectable sentence and often the start of something good.

Entertainment Plus rewards your clarity-seeking work with $52,000 - $86,000, equity participation, and mentorship from accomplished sales marketing leaders.

Hiring as we speak in Philadelphia, with daily reviews still underway.