Customer Support Specialist

ScaleForward; Westminster (CO); On-site; USD 80,000 - 112,000; Full time

Benefits offered by this job

Comprehensive benefits

Leadership development path

Job summary

ScaleForward in Westminster, CO seeks a Customer Support Specialist to own demand generation end-to-end, shaping the sales marketing outcome. You will set weekly cadence, support account executives with prospecting and follow-up, and build relationships in the Westminster market.

You will also stand up a Jira Service Management-driven scoring model the team believes in, manage social media calendars, and seed Westminster channels with engaging content.

Qualifications

• 3+ years operating in a similar Customer Support Specialist position.

Responsibilities

• Set the weekly cadence that keeps ScaleForward reps accountable.
• Support mid-level account executives with prospecting and follow-up strategy.
• Build and nurture relationships with prospects across Westminster, CO market.
• Stand up a Jira Service Management-driven scoring model the whole team believes.
• Hands-on ownership of social media calendars and community engagement.
• Seed Westminster social channels with content that earns replies.
• Carry the CO number and the relationships that make it real.
• Qualify hard, so the mid-level team only chases real money.

Skills

Customer focus

Interpersonal skills

Ownership mindset

Independent worker

Tools

Jira Service Management

Job description

Own demand generation end to end as the Customer Support Specialist who builds ScaleForward's reputation in a crowded market. Net it out: full-time, $80,000 - $112,000, 4 years, ownership of the sales marketing outcome, and a ScaleForward team that has your back.

Key Responsibilities

• Set the weekly cadence that keeps ScaleForward reps accountable
• Support mid-level account executives with prospecting and follow-up strategy
• Build and nurture relationships with prospects across the Westminster, CO market
• Stand up a Jira Service Management-driven scoring model the whole team believes
• Hands-on ownership of social media calendars and community engagement
• Seed Westminster social channels with content that earns replies
• Carry the CO number and the relationships that make it real
• Qualify hard, so the mid-level team only chases real money

What You'll Bring

• Hands-on familiarity with Jira Service Management, sharpened by Inbound Call Handling side projects
• Roughly 3+ years operating in a similar Customer Support Specialist position
• Customer-focused outlook with strong interpersonal skills
• 5 years of learning when to trust the process and when to break it
• Ability to thrive both independently and as part of a tight-knit team
• Comfort owning a number that goes up or down because of you

Our Westminster, CO headquarters is home to an outcome-focused group of builders, designers, and problem-solvers at ScaleForward. Expect a culture where curiosity is rewarded and asking "why" is never seen as a challenge.

This position offers $80,000 - $112,000, comprehensive benefits, and genuine room to advance into leadership within sales marketing.

This req is fresh on our board and getting attention from the hiring team today.

We welcome applications from driven professionals ready to make an impact.