Customer Support Specialist

CliftonLarsonAllen; Lorain (OH); Hybrid; USD 41,000 - 57,000; Full time

Benefits offered by this job

Full benefits

Job summary

CliftonLarsonAllen LLP in Lorain, OH is hiring a Customer Support Specialist responsible for both strategy and execution in a hybrid role. This position drives sales collateral, prospecting, and account retention while aligning with the builder-led roadmap.

You will create collateral, conduct market research, and pursue upsells, with a compensation range between $41,000 and $57,000 and full benefits. Growth opportunities and a dynamic, fast-paced environment await.

Qualifications

• Hands-on sales marketing experience that holds up to follow-up questions.
• Junior-caliber judgment about when to escalate and when to absorb.
• Curiosity and a continuous drive to sharpen your sales marketing craft.
• Experience at the junior level inside a hybrid role.
• 1 year of churn reduction practice.
• Growth mindset and openness to constructive feedback.
• Comfort with CliftonLarsonAllen pace that rarely sits still.

Responsibilities

• Create sales collateral, decks, and proposals that move prospects forward.
• Prospect via cold calls, emails, and social selling to fill the hybrid pipeline.
• Win back the accounts a previous Customer Support Specialist let slip.
• Sell the builder-led roadmap, not just today's feature set.
• Pitch upsells that feel like favors, not invoices.
• Keep the messaging consistent from Lorain, OH billboards to cold DMs.
• Conduct market research to uncover trends shaping the sales marketing space.

Skills

Sales strategy

Prospecting

Churn reduction

Hybrid work experience

Growth mindset

Job description

Help CliftonLarsonAllen reach new markets in OH as a Customer Support Specialist responsible for both strategy and execution. This hybrid job at CliftonLarsonAllen delivers $41,000 - $57,000, hands-on ownership, and a clear ladder for sales marketing professionals.

Key Responsibilities

• Create sales collateral, decks, and proposals that move prospects forward
• Prospect via cold calls, emails, and social selling to fill the hybrid pipeline
• Win back the accounts a previous Customer Support Specialist let slip
• Sell the builder-led roadmap, not just today's feature set
• Pitch upsells that feel like favors, not invoices
• Keep the messaging consistent from Lorain, OH billboards to cold DMs
• Conduct market research to uncover trends shaping the sales marketing space

What You'll Bring

• Hands-on sales marketing experience that holds up to follow-up questions
• Junior-caliber judgment about when to escal ate and when to absorb
• Curiosity and a continuous drive to sharpen your sales marketing craft
• Experience at the junior level inside a hybrid role
• 1 years of Churn Reduction práctica, plus a hunger for what's next
• A growth mindset and openness to constructive feedback
• Comfort with a CliftonLarsonAllen pace that rarely sits still

CliftonLarsonAllen sits at the intersection of Knowledge Base Management and Facilitation, quietly powering sales marketing workflows from its Lorain base. Slack threads here stay civil because we critique the Kustomer work, not the human behind it.

Think competitive $41,000 - $57,000, full benefits, a clear runway to grow your Facilitation, and the latitude to work the way you work best.

The freshness epoch just refreshed, marking this Customer Support Specialist role live again.