Customer Support Specialist

Egreenservices; Norman (OK); Remote; USD 69,000 - 98,000; Full time

Benefits offered by this job

Mentor

Benefits package

Room to grow

Flexible schedule

Job summary

DigitalWave is seeking a senior Customer Support Specialist to join our remote-native Norman, OK team. The role offers $69,000 - $98,000 annually with room to advance on a flexible schedule.

You will create sales collateral, manage campaigns end-to-end, and help reduce churn by addressing at-risk accounts in Norman, OK. If you thrive in data-driven environments and can present ideas to stakeholders at all levels, this is for you.

Qualifications

• Experience in remote-friendly environments.
• Willingness to relocate to Norman, OK or work remotely.
• Data-driven mindset with ability to adjust opinions.
• Strong communication and collaboration with stakeholders.
• Comfort presenting ideas to stakeholders at all levels.

Responsibilities

• Create sales collateral, decks, and proposals that move prospects forward
• Bridge customer satisfaction surveys and report insights for the CMO
• Manage paid search, social, and email programs end to end
• Identify at-risk Norman accounts and win back
• Develop territory plans for Norman, OK
• Analyze why Oklahoma buyers convert and scale it

Skills

Remote work

Humility

Relocation ok

Self-directed

Stakeholder talks

Job description

DigitalWave pays $69,000 - $98,000 for a senior Customer Support Specialist because mediocre growth costs far more than great hiring ever could. We're hiring a senior Customer Support Specialist to join DigitalWave on a remote basis, with $69,000 - $98,000 on offer and genuine room to advance.

Key Responsibilities

• Create sales collateral, decks, and proposals that move prospects forward
• Bridge Customer Satisfaction Surveys reporting and the story your CMO needs to hear
• Manage paid search, social, and email programs end to end
• Spot which Norman accounts are about to churn and win them back
• Build territory plans that maximize coverage across Norman, OK
• Decode why OK buyers say yes and double down on it

What You'll Bring

• Comfort with remote arrangements and the rhythms of a flexible workplace
• The humility to revise strong opinions when the data argues back
• Willingness to relocate to Norman, OK, or to make remote work
• A self-directed bias toward action, balanced by knowing when to wait
• Comfortable presenting ideas to stakeholders at every level

DigitalWave is a remote-native Norman, OK studio where Customer Journey Mapping gets treated with the seriousness most companies reserve for marketing. Our Norman team treats every retro like a chance to quietly upgrade how we operate.

For your 5 of Organization, expect $69,000 - $98,000, a mentor, a benefits package, and the room to grow on a flexible schedule.

Confirmed active this hour for the Norman, OK crew, no waiting list.