Customer Service Representative

DigitalWave; Oceanside (CA); Hybrid; USD 82,000 - 127,000; Full time

Job summary

DigitalWave, based in Oceanside, CA, is seeking a Customer Service Representative to drive value in a remote-friendly environment. The role emphasizes speed and precision in compounding customer retention, with the Oceanside office anchoring the effort.

The position requires mentoring junior reps, standing up scoring models, and collaborating cross-functionally to deliver seamless customer experiences. Candidates should bring a proven ability to estimate timelines and manage priorities under

Qualifications

• Calm under pressure when scope changes mid-stream in Oceanside, CA.
• Fast-paced problem-solving without waiting for permission.
• Ability to surface risk before it surfaces itself.
• Cross-functional ease with engineers and marketers.
• Reliability that lets a manager stop checking in.
• Ability to manage competing priorities under tight deadlines.
• At least 3 years of standing behind your own estimates.

Responsibilities

• Sell the remote-friendly roadmap, not just today's feature set
• Stand up a Multitasking-driven scoring model the whole team believes
• Mentor junior reps on outreach cadence and objection handling
• Wire Twilio Flex and Call Center Operations together so marketing hands sales clean leads
• Rewrite the one-pager until an Oceanside stranger gets it in ten seconds

Skills

Mentoring

Cross-functional collaboration

Problem-solving

Estimation experience

Calm under pressure

Time management

Job description

The craft-focused part of this Customer Service Representative job at DigitalWave isn't the travel or the targets, it's how fast Customer Retention compounds when done right. The Oceanside role is less about the $82,000 - $127,000 and more about what 4 years of Organization lets you own at DigitalWave.

Key Responsibilities

• Sell the remote-friendly roadmap, not just today's feature set
• Stand up a Multitasking-driven scoring model the whole team believes
• Mentor junior reps on outreach cadence and objection handling
• Wire Twilio Flex and Call Center Operations together so marketing hands sales clean leads
• Rewrite the one-pager until an Oceanside stranger gets it in ten seconds

What You'll Bring

• Demonstrated calm when an Oceanside, CA client changes scope mid-stream
• Fast-paced problem-solving that doesn't wait for permission
• The reflex to surface risk before it surfaces itself
• Cross-functional ease, from Twilio Flex engineers to Call Center Operations marketers
• The reliability that lets a manager stop checking in
• Demonstrated ability to manage competing priorities under tight deadlines
• At least 3 years of standing behind your own estimates

DigitalWave is a supportive engineering shop in Oceanside, CA where Intercom and Networking are treated as the same discipline. Every voice in the CA office gets airtime, especially the ones still finding their volume.

Come for $82,000 - $127,000, stay for the mentorship, the benefits, and the rare flexibility that makes DigitalWave a fast-moving place to grow.

Newly refreshed, this mid-level position in Oceanside welcomes applicants now.

Turn your 3 of experience into your next role; apply today.