Customer Success Manager

DigitalWave; Buffalo (NY); On-site; USD 84,000 - 124,000; Full time

Job summary

DigitalWave in Buffalo is seeking a Customer Success Manager to drive client value through outbound calling and a sharp sense of what customers want. This role pairs a strong salary with mentorship and a focus on delivering tangible outcomes in a growing Buffalo team.

You will lead Attention Management reporting, shape go-to-market efforts for NY launches, and own client relationships from onboarding to renewal, collaborating with product and sales to ensure customer success and revenue growth.

Qualifications

• Experience with outbound calling and client success.
• Comfort with hybrid schedules and team norms.
• Autonomy and eagerness to learn new skills.
• Ability to influence outcomes and handle feedback gracefully.

Responsibilities

• Build the Attention Management reporting checks for NY review.
• Lead go-to-market efforts for NY product launches.
• Stand up an Attention Management-driven scoring model.
• Trade weekly notes with product on Buffalo buyer requests.
• Identify Buffalo accounts at risk and win them back.
• Cultivate referral channels and partnerships in Buffalo.
• Carry the demo from screen-share to signature.

Skills

Multitasking

Outbound Calling

Autonomy-driven

Hybrid schedules

Empathy

Job description

Revenue is a story, and DigitalWave wants a Customer Success Manager in Buffalo to write the next chapter using Outbound Calling and a sharp instinct for what customers actually want. Set the $84,000 - $124,000 aside a moment and the sales marketing ownership alone makes this DigitalWave job worth a serious look.

Key Responsibilities

• Build the Attention Management report leadership checks before the NY review
• Lead client-centric go-to-market efforts for products launching in NY
• Stand up an Attention Management-driven scoring model the whole team believes
• Trade weekly notes with product on what Buffalo buyers keep requesting
• Spot which Buffalo accounts are about to churn and win them back
• Cultivate referral channels and strategic partnerships in Buffalo
• Carry the demo from screen-share to signature in one sitting

What You'll Bring

• Working understanding of both Multitasking and Outbound Calling in real-world settings
• The judgment to say no to good ideas at the wrong time
• Working familiarity with hybrid schedules and team norms at DigitalWave
• An autonomy-driven attitude and eagerness to learn new skills
• Comfort owning a number that goes up or down because of you
• The kind of empathy that makes hard feedback land softly

The founders of DigitalWave left bigger companies to build something self-directed in Buffalo, and sales marketing has been better for it. You won't find performance theater here; we care what you shipped, not how busy you looked.

We pair $84,000 - $124,000 with a seasoned mentor, so your Attention Management sharpens fast while the benefits quietly take care of everything else.

This req breathes: refreshed hours ago and still very much alive.