Customer Support Specialist

Egreenservices; Kenosha (WI); On-site; USD 82,000 - 111,000; Part time

Job summary

CloudWave Technologies is seeking a part-time Customer Support Specialist in Kenosha, WI to transform customer feedback into actionable campaigns and to draft compelling outreach content. You will help manage the customer journey and collaborate with multiple teams to minimize drop-offs and maximize engagement.

You will translate insights into sharper briefs, draft cold-outreach copy for senior buyers, and nurture leads toward timely demo bookings.

Qualifications

• Must have a metrics-driven outlook for a part-time role.
• Experience with customer support and marketing alignment.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Translate customer insights into sharper campaign briefs.
• Draft cold-outreach copy that reaches senior buyers' inbox.
• Analyze Change Management funnels to fix where buyers vanish.
• Nurture slow sales marketing leads until timing aligns with sales.
• Coordinate launches with creative, product, and operations.
• Build landing pages that turn Kenosha curiosity into demo bookings.

Skills

Customer insights

Copywriting

Cross-functional collaboration

Education

Bachelor's degree or equivalent practical experience

Tools

Intercom

HubSpot Service Hub

Job description

A Customer Support Specialist at CloudWave Technologies turns market noise into a sequence of yeses, and Intercom is how the signal gets through. Frame it as CloudWave Technologies trusting your 7 years with $82,000 - $111,000, a sales marketing mandate, and the room to grow into leadership.

Key Responsibilities

• A knack for translating customer insights into sharper campaign briefs
• Draft the cold-outreach copy that survives a senior buyer's inbox
• Dig into Change Management funnels and fix the step where buyers vanish
• Nurture the slow sales marketing leads until timing flips in our favor
• Chase the sales marketing whitespace no rep in WI has worked
• Coordinate cross-functional launches with creative, product, and operations
• Build landing pages that turn Kenosha curiosity into demo bookings

What You'll Bring

• Comfort being accountable for a metrics-driven outcome in a part-time role
• A CloudWave Technologies mindset: scrappy today, scalable tomorrow
• Bachelor's degree in a related field, or equivalent practical experience
• A keen eye for quality and consistency in your output

CloudWave Technologies is less a vendor and more an impact-driven Kenosha, WI workshop where Cross-Functional Collaboration and HubSpot Service Hub get the attention they deserve. Around CloudWave Technologies, the loudest voice never automatically wins the sales marketing argument.

We do not just dangle $82,000 - $111,000; we back it with mentorship, a real benefits suite, and schedules that bend around Kenosha, WI living.

The listing went live again hours ago for the part-time position.