Senior Customer Service Representative

DigitalWave; Dallas (TX); On-site; USD 93,000 - 137,000; Full time

Benefits offered by this job

Equity participation

Mentorship from leaders

Job summary

DigitalWave in Dallas is seeking a Senior Customer Service Representative with 7+ years of experience for a $93,000-$137,000 yearly role that offers ownership, mentorship, and room to grow.

You will dig into Time Management funnels, develop multi-channel campaigns, test messaging, and collaborate with product teams to position new offerings in the Dallas region, with equity participation and leadership mentorship from sales/marketing leaders.

Qualifications

• 7+ years of customer service experience.
• Ability to lead initiatives and mentor peers; senior-level collaboration.
• Strong communication and the ability to translate operations for non-technical audiences.

Responsibilities

• Dig into Time Management funnels and fix the step where buyers vanish.
• Develop and execute multi-channel campaigns that drive qualified leads for DigitalWave.
• Test messaging variations and iterate based on performance data.
• Sharpen the Senior Customer Service Representative value prop for each vertical we touch.
• Collaborate with product teams to position new offerings in the Dallas region.

Skills

Communicator

Translate ops complexity

Leadership experience

Ambiguity navigation

Job description

DigitalWave is on a mission to own its category, and the right Senior Customer Service Representative will help us get there faster. Put your 7 years of experience to work in a $93,000 - $137,000 role with ownership, mentorship, and room to grow.

Key Responsibilities

• Dig into Time Management funnels and fix the step where buyers vanish
• Develop and execute multi-channel campaigns that drive qualified leads for DigitalWave
• Test messaging variations and iterate based on performance data
• Sharpen the Senior Customer Service Representative value prop for each vertical we touch
• Collaborate with product teams to position new offerings in the Dallas region

What You'll Bring

• A communicator who can disagree without making it personal
• Experience translating Call Center Operations complexity for a non-technical audience
• Proven leadership experience guiding senior-level initiatives
• Comfort navigating ambiguity when the brief arrives half-written

The whole point of DigitalWave is to make Inbound Call Handling dependable, and that empathy-led mission has anchored it in Dallas from day one. Respect for your craft and your life outside it sits at the core of how DigitalWave operates.

DigitalWave rewards your empowering work with $93,000 - $137,000, equity participation, and mentorship from accomplished sales marketing leaders.

The DigitalWave team is expanding in Dallas, TX this quarter, and this seat is part of that growth.