Customer Support Specialist

Creative Financial Staffing, LLC; Itasca (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Creative Financial Staffing, LLC seeks a Customer Service Representative to join our team in Itasca, IL. This role focuses on delivering outstanding service, solving problems, and building lasting customer relationships.

You will handle inquiries via phone and email, process orders, update records, and collaborate with internal teams to ensure customer satisfaction in a fast-paced environment.

Qualifications

• Previous experience in customer service or client-facing roles.
• Excellent communication and interpersonal abilities.
• Proficient with MS Office and CRM systems.
• Ability to multitask in a fast-paced environment.
• High school diploma or equivalent required; further education is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels.
• Resolve concerns and provide timely solutions.
• Process orders and update customer accounts.
• Collaborate with internal departments to meet customer needs.
• Follow up to ensure satisfaction and build relationships.
• Maintain professionalism in customer interactions.

Skills

Strong communication

Interpersonal skills

Problem-solving

Attention to detail

Multitasking

Customer service orientation

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM systems

Job description

Creative Financial Staffing, LLC seeks a Customer Service Representative to join our team in Itasca, IL. This role focuses on delivering outstanding service, solving problems, and building lasting customer relationships.

You will handle inquiries via phone and email, process orders, update records, and collaborate with internal teams to ensure customer satisfaction in a fast-paced environment.