Customer Service Specialist - Order Support & Growth

TopBuild Corp.; Itasca, Northern (IL, KY); Hybrid; USD 28,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental and Vision

401(k) Matching

Paid Holiday and PTO

Job summary

Service Partners in Itasca, IL seeks a Customer Service Rep to serve as the key customer contact for our branch. You will provide order support and product information for customers while collaborating with sales and operations to fulfill orders.

Ideal candidates have 1–2 years of experience in customer service, excellent communication skills, and strong math and computer abilities. Local travel is minimal and safety is a priority.

Qualifications

• Minimum of 18 years of age.
• If operating a vehicle for company purposes, a valid driver’s license is required.
• 1–2 years of experience in a customer service role.
• Personable, enthusiastic and engaging personality.
• Excellent communication skills, both verbal and written.
• Proficient computer skills and ability to perform basic math.

Responsibilities

• Provide order support and product information for customers.
• Maintain a positive rapport with customers and deliver world-class service.
• Work closely with Outside Sales Reps, Production Personnel, Insides Sales, Credit and Delivery to support the order fulfillment process.
• Proficient computer skills to process and review dealer orders, requests and system-generated acknowledgements.
• Exemplary customer service skills, analytics and problem-solving skills.

Skills

Customer service

Order processing

Communication

Problem-solving

Data entry

Job description

Service Partners in Itasca, IL seeks a Customer Service Rep to serve as the key customer contact for our branch. You will provide order support and product information for customers while collaborating with sales and operations to fulfill orders.

Ideal candidates have 1–2 years of experience in customer service, excellent communication skills, and strong math and computer abilities. Local travel is minimal and safety is a priority.