Service Support Specialist – Customer Care & Coordination

Creative Financial Staffing, LLC; Mount Prospect (IL); On-site; USD 33,000 - 42,000; Full time

Job summary

Creative Financial Staffing, LLC is seeking a Customer Service Representative to support a busy service department. The role suits someone who enjoys problem-solving, coordinating with multiple teams, and delivering excellent customer support in a fast-paced environment.

You will be the first point of contact for inquiries, coordinate service requests, create service orders and documentation, and assist field technicians with schedules and materials.

Qualifications

• At least 1 year of customer service experience in an office or service-oriented environment.
• Strong verbal and written communication skills.
• Excellent organizational abilities with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced setting.
• Proactive, dependable, and team-oriented mindset.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone and email.
• Coordinate service requests between customers, internal service teams, and external contractors.
• Create and manage service orders and related documentation.
• Prepare schedules, work orders, and support materials for field technicians.
• Maintain accurate records and provide timely follow-up throughout the service process.

Skills

Communication skills

Multitasking

Attention to detail

Teamwork

Customer service

Job description

Creative Financial Staffing, LLC is seeking a Customer Service Representative to support a busy service department. The role suits someone who enjoys problem-solving, coordinating with multiple teams, and delivering excellent customer support in a fast-paced environment.

You will be the first point of contact for inquiries, coordinate service requests, create service orders and documentation, and assist field technicians with schedules and materials.