Customer Support Specialist — Fast, Friendly Problem Solver

SmartRecruiters, Inc.; Champaign (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

SmartRecruiters, Inc. in Champaign, IL is seeking a Customer Service Representative to be the voice of the company, handling inquiries by phone, email, and chat with a friendly, professional demeanor.

You will resolve issues, provide product information, document interactions, and collaborate with teams to meet performance metrics and ensure customer satisfaction. You will work to meet response time targets, maintain detailed records, and contribute to a supportive customer experience across

Qualifications

• Excellent communication skills in verbal and written form.
• Active listening and strong interpersonal abilities are required.
• Able to stay patient and calm in challenging situations.
• Customer-focused mindset with problem-solving skills.
• Proficient with CRM software and basic computer applications.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Listen to customer concerns and identify solutions.
• Resolve issues with empathy and accuracy.
• Provide accurate information on products and services.
• Document interactions and maintain records in the system.
• Follow up to confirm satisfaction and address concerns.
• Escalate complex issues to appropriate departments.

Skills

Excellent verbal & written comms

Active listening

Interpersonal skills

Calm under pressure

Customer-focused

Problem solving

Multitasking

Organizational skills

Experience in customer service

Conflict resolution (preferred)

Tools

CRM software

Computer systems & software basics

Job description

SmartRecruiters, Inc. in Champaign, IL is seeking a Customer Service Representative to be the voice of the company, handling inquiries by phone, email, and chat with a friendly, professional demeanor.

You will resolve issues, provide product information, document interactions, and collaborate with teams to meet performance metrics and ensure customer satisfaction. You will work to meet response time targets, maintain detailed records, and contribute to a supportive customer experience across