Customer Service Representative

Mack & Associates, Ltd.; Skokie (IL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Generous PTO

Job summary

A dynamic professional services firm in Skokie, IL is looking for a Customer Service Representative. This role offers an opportunity to make a real impact while providing high-quality support to clients. Candidates should have 1-3 years of relevant experience, strong communication skills, and proficiency in Microsoft Office. The position comes with a salary range of $50,000–$55,000 and a comprehensive benefits package.

Qualifications

• 1–3 years of customer service or client-facing experience preferred.
• Strong written and verbal communication skills with a professional presence.
• Analytical mindset with comfort working with numbers.

Responsibilities

• Serve as a key point of contact for clients.
• Provide accurate information and thoughtful solutions.
• Process client requests with precision and attention to detail.

Skills

Customer service experience

Written communication

Verbal communication

Analytical mindset

Attention to detail

Microsoft Excel

Problem-solving

Tools

Microsoft Office

Job description

A dynamic and quickly growing professional services firm in Skokie, IL is looking for a Customer Service Representative to join their team. This is a fantastic opportunity for an ambitious and driven individual to step into a high-energy, client-facing role where you can make a real impact, sharpen your problem-solving skills, and grow within a thriving organization. This position offers a salary of $50,000–$55,000, along with a comprehensive benefits package including medical and dental insurance, as well as generous PTO.

Responsibilities of the Customer Service Representative

• Serve as a key point of contact for clients, delivering prompt, professional, and high-quality support
• Provide accurate information and thoughtful solutions to ensure an exceptional customer experience
• Process client requests, updates, and transactions with precision and strong attention to detail
• Analyze customer needs and proactively identify ways to enhance service and efficiency
• Maintain and update client records, ensuring accuracy and organization across systems
• Partner with internal teams to resolve complex inquiries and improve overall workflows
• Track, manage, and follow up on open items to ensure timely and complete resolution
• Contribute to additional administrative and operational initiatives as needed

Qualifications of the Customer Service Representative

• 1–3 years of customer service or client-facing experience preferred
• Strong written and verbal communication skills with a professional presence
• Analytical mindset with comfort working with numbers (math or economics background preferred)
• High attention to detail with the ability to juggle multiple priorities effectively
• Proficiency in Microsoft Office, especially Excel
• Strong problem-solving skills with a proactive, solutions-driven approach
• Ability to work both independently and collaboratively within a team
• Ambitious, motivated, and eager to grow within a professional services environment